Amazon has arrived in the Netherlands. What 5 lessons does this teach eCommerce brands about how they should respond to a constantly changing customer landscape?
We summarise several topics and trends that emerged at the customer Service Innovation Summit to help you finetune your focus for the year ahead.
Dreamforce 2019 was big, and it was overwhelming: what were the key lessons?
Emark won the Salesforce Partner Innovation award at Dreamforce. Let’s take a look at the highlights.
What happens when 6,000 stories from as many event attendees all come together?