We landed the award for our ground-breaking project for RTL’s Dutch streaming service, Videoland. This digital transformation has contributed to the company’s success of increasing the number of viewers in 2020 and boosting the viewing time.
Not only did the project deliver great business benefits, it was also one of the first Salesforce CDP implementations globally.
“We’re delighted to have been recognised by Salesforce for our work with Videoland,” commented Ubbo Maagdenberg CEO at Emark, a Wunderman Thompson Company. “Following the project, Videoland can now provide an even better personalised experience for every customer, while adhering with the highest privacy standards. Recommending the right series and movies, based on viewing history and preferences is a key driver for viewing time and customer retention. In today’s competitive media market, this ability to protect customer data while offering tailored communications is essential to success.”
Here’s the low-down on the project:
Personalising media communications for greater competitive advantage
Videoland is the leading local OTT (over-the-top) streaming service in the Netherlands. It’s operated by international media company RTL Group, which runs 68 television channels and 31 radio stations across Europe.
To turn leads into avid fans with premium subscriptions, RTL/Videoland must be able to deliver relevant, personalised communications and recommendations. The CDP enables all teams in the organisation to capture, segment and activate data across multiple devices.
RTL chose the multi-cloud Salesforce solution that enables data-driven sales, service and marketing and turned to Emark as a Salesforce partner to help implement Salesforce.
Emark built the single customer view for RTL/Videoland based on Salesforce technology using solutions such as CDP, Marketing Cloud, Service Cloud, and Heroku. All aimed at managing customer consent and storing high volumes of data. Based on the robust platform of Salesforce, RTL/Videoland is able to personalise the customer journey, seamlessly, realtime and via every channel. Bridging the gap between owned and paid media.
Danny Schreurs, Marketing & CRM technology manager at RTL explains: “Now, Videoland can provide an even better personalised experience for every customer while adhering to the highest privacy standards. With a 360-degree customer view we have the foundation in place for sales, marketing and service teams to provide intelligent, data-driven services”.
To find out more about how we’re helping our customers transform their businesses, you can read our customer case studies here